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To accelerate passkey adoption, Authsignal will automatically prompt users who have enrolled a recovery method to create a passkey.
A screenshot of the passkey uplift prompt.

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Controlling the prompt frequency

By default, the passkey uplift prompt will be shown after every successful authentication. You can change the frequency of the prompt in the pre-built UI passkey settings.

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Disabling the prompt

To opt out of the passkey uplift prompt, you can disable it in the pre-built UI passkey settings.

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Advanced configuration

If you want finer control over when the passkey uplift prompt is shown, you can configure it on a per-action or per-rule basis. First, make sure to opt out of the default behavior by disabling the passkey uplift prompt in the pre-built UI passkey settings. To configure the prompt for an action:
  • Navigate to your action’s configuration settings in the Authsignal Portal.
  • Go to the Settings tab.
  • Toggle the Prompt users to add a passkey switch to on.
To configure the prompt for a rule:
  • Navigate to your action’s configuration settings in the Authsignal Portal.
  • Go to the Rules tab.
  • View your rule and go to the Settings tab.
  • Toggle the Prompt users to add a passkey switch to on.

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Troubleshooting visibility

There are a few reasons a user may not see the uplift prompt:
  • Device doesn’t support passkeys — the prompt is only shown on devices that support passkeys.
  • Passkey already enrolled on the device — if the user has already set up a passkey on their current device, the prompt will not be shown.
  • Prompt frequency hasn’t elapsed — if Prompt frequency is set to anything other than “Every Challenge”, the prompt will only reappear once the configured interval has passed since the user last dismissed it.