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Prerequisites

  • Access to the Authsignal Portal.
  • Correct permissions to allow managing authenticators (Support analyst or Admin).

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Finding user activity data

There are two ways to find user activity data, either:
  • searching for the user first
  • searching within the activity for a given Action

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Finding user activity data by email address or User ID

1

Navigate to user search

In the Authsignal Portal, click on the Users tab.
2

Search for user

Using the search box, enter the user’s Email address or User ID and click Search. The user list will be filtered to show all users with the address or ID you entered.Searching for a user by email address
3

View user details

Click on the relevant user.You will be presented with an overview of key details of the user, including their Authenticators and Latest activity.Viewing a user's details
After you have navigated to the user’s latest activity, select an action from the list to see more details.

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Finding activity for a given action

1

Navigate to action

In the Authsignal Portal, click on the Actions tab.From the list, select an Action.
2

Filter activity

From the Latest activity tab you are presented a list of recent actions.Latest activity searchUse the Group by selector to alter the graph’s grouping.Group by, allowing toggling between aggregating daily or monthlySelect the time period you want to search.Time selector
The Authsignal Portal will surface the previous 3 months of action data.
Use the search box to filter the list.For example, filter the list to only include actions which have not been completed:Search query that only shows uncompleted actions
3

Search

Click the Search button.Select the action from the result list.

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User action details

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Overview

The overview provides a quick snapshot of key details about the action, including device information (if available), authentication methods, and timestamp. TODO Click the User ID to see other events for this same user.

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Triggered rules

This will show any rules that were triggered, helping provide understanding on why a user was challenged or not.

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Event timeline

Use the event timeline to understand the steps the user took to complete any challenges. Event timeline Explaining action decisions Next to the action response click the Explain button to get an AI-generated response explaining why the action state is set to where it is.
AI-generated content for guidance only
AI-generated rules analysis Failure cases The event timeline is useful for understanding where a user may have had an issue. Common failure reasons include:
  • entering an incorrect code
  • rate limits being hit
  • the session expiring
  • third party SMS/Email provider rejecting the request

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Action response

This provides a behind-the-scenes view at the context the Rules engine uses to make a determination. Expand sections to identify more information about the user’s device, IP Address, etc.