Custom mapping

Authsignal Call Connect may be added to many different object types, including:

Incident
Ticket
Interaction
Task

In order to ensure the correct details are passed along to each different object type, they must be mapped. This is done through the System Property x_auths_cc.table.field.mapping, accessible by searching for sys_properties.list, pressing enter, and searching for the table. An example configuration is shown below, showing mapping values from the assigned_to and opened_for properties of the ticket and interaction objects. This allows the agent to be able to select between personal and work phone numbers and email addresses.

[
  {
    "ticket": {
      "phone": {
        "personal": {
          "ref": "assigned_to.u_home_mobile_phone2",
          "val": "1"
        },
        "work": {
          "ref": "assigned_to.mobile_phone",
          "val": "2"
        }
      },
      "email": {
        "personal": {
          "ref": "assigned_to.email",
          "val": "1"
        },
        "work": {
          "ref": "assigned_to.email",
          "val": "2"
        }
      }
    }
  },
  {
    "interaction": {
      "phone": {
        "personal": {
          "ref": "opened_for.u_home_mobile_phone2",
          "val": "1"
        },
        "work": {
          "ref": "opened_for.mobile_phone",
          "val": "2"
        }
      },
      "email": {
        "personal": {
          "ref": "opened_for.u_personal_email",
          "val": "1"
        },
        "work": {
          "ref": "opened_for.email",
          "val": "2"
        }
      }
    }
  }
]

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