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The Call Connect API is a service that enables caller authentication during active calls or omni-channel customer interactions. It can be integrated with:
  • Interactive Voice Response (IVR) systems
  • Customer support workflows
  • Digital channels (e.g., chatbots, email)

Download the Call Connect API OpenAPI Specification

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Endpoint selection

Select the API endpoint which correlates with your tenant’s region selection.

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Authentication

The Authsignal Call Connect API uses a secret key to authenticate requests. This key is different from the one you use to authenticate to other APIs.
Please keep this key secure, and never expose it publicly.
You can find the Call Connect API secret key in the Call Connect section of the Authsignal Portal settings.

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Example usage

Following the basic authentication protocol, the Call Connect API expects requests to include an Authorization header containing the word Basic followed by a space and a base64-encoded username:password string. The username value should be your Call Connect API secret and the password value should be empty.

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Sequence Diagram